Space Details:

Key	ydcproducttroubleshooting
Name	YDC Product Troubleshooting Guide
Description
Created by	MEMA7 (08.03.2021)

Available Pages:

YDC Product Troubleshooting Guide
- Homepage
- Active / Known Issues
  - CamAPS - Known Issues
  - mylife Digital - Known Issues
- Shared Guides
  - Set YpsoPump to storage status and back into operation
  - Android app “Force stop”
- mylife Digital TSG
  - mylife Digital General
    - INFO - Necessary Information for mylife App Complaints
    - 1503 - kein Complaint
  - mylife App
    - Bolus Delivery Confirmation Buttons not visible on Apple iOS
    - 5029 - INSTALLING APP
    - F106/A341 - Switch from Dexcom G6 App to mylife App
    - F107 / A347 - Missing data due to Battery Optimization“ Settings on Android and Samsung
    - F120 / A337 - Refresh of bolus delivery screen deletes user input
    - How-to: reinstallation of mylife App
    - No CGM data synchronised to a caregiver's mylife App profile
    - Wifi blacklisting: importing data from pump 1.5.x cannot be concluded
  - mylife Cloud
    - Cannot Log-In to Cloud Account
  - mylife App - YpsoPump
    - Bluetooth Connectivity / Paring problems with YpsoPump
    - F107 / A422: After update to mylife App 2.0: YpsoPump connection broken
  - Dexcom
    - 001 - Warmup takes longer than expected
    - 012 - CGM ACCURACY
    - 021 - SKIN REACTION
    - 025 - POOR PATCH ADHESION
    - 042 - “NO READINGS”, “SENSOR ERROR” or "BRIEF SENSOR ISSUE"
    - 045 - OTHER
    - 046 - PATCH WITHOUT ADHESIVE
    - 075 - BLEEDING
    - 096 - INSUFFICIENT INFORMATION FOR COMPLAINT CLASSIFICATION
    - 106- OVERHEATING OR SHOCKING DEVICE
    - 111 - UNEXPECTED RECEIVER SHUTDOWN
    - 113 or F106/A341- PAIRING
    - 114 - ERROR ICON DISPLAYED
    - 116 - NEW SENSOR INSERTED, BUT DISPLAYS "NO RESTARTS"
    - 123 - EARLY SENSOR EXPIRATION
    - 125 - WEARABLE FAILURE
    - 212 - PHYSICAL DAMAGE
    - 213 - WIRE/NEEDLE/CANNULA DAMAGED OR MISSING
    - 214 - APPLICATOR DEPLOYMENT
    - 215 - SIGNAL LOSS
    - 216 - CALIBRATION
    - 217 - RECEIVER REINITIALIZATION
    - 218 - ALERT/NOTIFICATION SETTINGS
    - 219 - DISPLAY
    - 220 - SYSTEM INPUT IS NOT RESPONDING
    - 222 - RECEIVER UPDATE
    - 223 - RECEIVER POWER
    - 224 - SENSOR FAILURE
    - 225 - APP CRASH
    - 226 - CLARITY REPORT
    - 227 - CLARITY ACCESS AND ACCOUNT
    - 228 - CLARITY MOBILE APP
    - 229 - CLARITY UPLOAD
    - 230 - TRANSMITTER BATTERY
    - 231 - TRANSMITTER HOLDER
    - 232 - PAIN OR DISCOMFORT
    - 233 - PACKAGING, LABELING, OR SHIPMENT
    - 234 - WEARABLE OVERPATCH ADHESION
    - 235 - COUNTRY OF RESIDENCE
    - 1502 - BRUISING
    - 3500 - SHARE CLOUD SERVICE UNAVAILABLE
    - 5016 - “BLUETOOTH IS OFF” WARNING MESSAGE
    - 5018 - CGM APP AND OS INCOMPATIBLE DUE TO UNSUPPORTED IS ON SMART DEVICE
    - 5019 - ADJUSTING CLOCK MESSAGE
    - 5021 - AVAILABLE STORAGE ON YOUR SMART DEVICE
    - 5030 - WIDGET
    - 5031 - ONLINE STORE
    - 5200 - SMART WATCH
    - Dexcom cloud consent settings cannot be changed in mylife App
    - Missing import of alert settings and graph height from Dexcom Cloud
- CamAPS TSG
  - CamAPS General
    - INFO - Necessary Information for CamAPS FX App Complaints
    - General Connectivity Issues
    - CLINICAL ISSUES - Advice
  - CamAPS App
    - 004FX - CamAPS ACCOUNT ISSUE
    - 001FX - CamAPS STOPS WORKING
    - 005FX - UNABLE TO START AUTO MODE
    - 001PDF - PDF REPORT
    - 001FL - SMS FOLLOWER
    - 002FX - UNABLE TO USE BOLUS CALCULATOR
    - 003FX - UNABLE TO USE BOOST or EASE-OFF
    - 006FX - CANNOT HEAR ALERTS
    - 007FX - ALERTS/NOTIFICATIONS REPEAT TOO OFTEN
    - 008FX - CAMAPS FX NOT DISPLAYING DATA
    - Android 10 specific advice
    - Android 11 specific advice
    - Huawei battery optimisation specific advice
    - Phone Integrity Check Information
  - CamAPS App - YpsoPump
    - 001P - PUMP PAIRING FAILED
    - 002P - LOST CONNECTION TO PUMP
    - 125 - Warning „Temporary basal rate function completed“
  - CamAPS App - Dexcom G6
    - 001T (=DX113) - UNABLE TO LINK DEXCOM TRANSMITTER
    - 001SD (=DX116 or DX042) - UNABLE TO START DEXCOM SENSOR
    - 002T (=DX115) - LOST CONNECTION TO TRANSMITTER (SIGNAL LOSS > 1 HOUR)
    - 003T (=DX122) - GAPS IN SENSOR DATA (SIGNAL LOSS <= 1HOUR)
    - 002SD (=DX023) - APP NOT ACCEPTING CALIBRATION (DEXCOM)
    - 004T(DX) - "Sensor Failed" directly after pairing request from Dexcom Accessoire
  - CamAPS App - FreeStyle Libre 3
    - 001SL - UNABLE TO START FREESTYLE LIBRE 3 SENSOR
    - 003SL - APP NOT RECEIVING FREESTYLE LIBRE 3 DATA FOR LONGER THAN 20 MINUTES
    - 002SL - NO FREESTYLE LIBRE DATA; “SENSOR TOO COLD“ OR “SENSOR TOO HOT“ MESSAGE
  - CamAPS App - Companion
    - 001CC - UNABLE TO LINK CAMAPS COMPANION
    - 002CC - CAMAPS COMPANION SHOWING SINGAL LOSS OR INCOMPLETE DATA
    - How much mobile data does the CamAPS use?
  - CamAPS App - Glooko
    - 001SH - UNABLE TO LINK GLOOKO
    - 002SH - DISRUPTED DATA FLOW TO GLOOKO