YDC Product Troubleshooting Guide : 213 - WIRE/NEEDLE/CANNULA DAMAGED OR MISSING

Created by Mahendran, Rakulan (MARA2), last modified on 28.08.2024
Complaint documentation

For this complaint code, please obtain the following:

  • RGA (Return Goods Authorization) 


Product mylife App
System component DX G6 Sensor/Applicator
Dexcom TSG Version TSG-339266 Rev. 002

Problem

The sensor wire/needle/cannula is believed to be broken into 2 or more pieces or is missing completely

Questions to be asked

N/A

Questions to be documented

213.1 Which component is damaged or missing?
213.2 Is the component damaged or missing?
213.3 When was the component damaged?
213.4 G6 Only: When the sensor was removed, was the transmitter still snapped into the transmitter holder?
213.5 Can you please describe the location of the wire/needle/cannula?

Actions

  1. Record answer.
  2. Record answer.
  3. Record answer.
  4. Record answer.
  5. Record answer.

Images

Reasons behind

N/A

Related issues

Issues with same labels

Content by label

There is no content with the specified labels

Back to overview