1. YDC Product Troubleshooting Guide
  2. YDC Product Troubleshooting Guide
  3. mylife Digital TSG

YDC Product Troubleshooting Guide : Dexcom

Created by Wenger, Severin (WESE2), last modified on 26.07.2024

  • 001 - Warmup takes longer than expected
  • 012 - CGM ACCURACY
  • 021 - SKIN REACTION
  • 025 - POOR PATCH ADHESION
  • 042 - “NO READINGS”, “SENSOR ERROR” or "BRIEF SENSOR ISSUE"
  • 045 - OTHER
  • 046 - PATCH WITHOUT ADHESIVE
  • 075 - BLEEDING
  • 096 - INSUFFICIENT INFORMATION FOR COMPLAINT CLASSIFICATION
  • 106- OVERHEATING OR SHOCKING DEVICE
  • 111 - UNEXPECTED RECEIVER SHUTDOWN
  • 113 or F106/A341- PAIRING
  • 114 - ERROR ICON DISPLAYED
  • 116 - NEW SENSOR INSERTED, BUT DISPLAYS "NO RESTARTS"
  • 123 - EARLY SENSOR EXPIRATION
  • 125 - WEARABLE FAILURE
  • 212 - PHYSICAL DAMAGE
  • 213 - WIRE/NEEDLE/CANNULA DAMAGED OR MISSING
  • 214 - APPLICATOR DEPLOYMENT
  • 215 - SIGNAL LOSS
  • 216 - CALIBRATION
  • 217 - RECEIVER REINITIALIZATION
  • 218 - ALERT/NOTIFICATION SETTINGS
  • 219 - DISPLAY
  • 220 - SYSTEM INPUT IS NOT RESPONDING
  • 222 - RECEIVER UPDATE
  • 223 - RECEIVER POWER
  • 224 - SENSOR FAILURE
  • 225 - APP CRASH
  • 226 - CLARITY REPORT
  • 227 - CLARITY ACCESS AND ACCOUNT
  • 228 - CLARITY MOBILE APP
  • 229 - CLARITY UPLOAD
  • 230 - TRANSMITTER BATTERY
  • 231 - TRANSMITTER HOLDER
  • 232 - PAIN OR DISCOMFORT
  • 233 - PACKAGING, LABELING, OR SHIPMENT
  • 234 - WEARABLE OVERPATCH ADHESION
  • 235 - COUNTRY OF RESIDENCE
  • 1502 - BRUISING
  • 3500 - SHARE CLOUD SERVICE UNAVAILABLE
  • 5016 - “BLUETOOTH IS OFF” WARNING MESSAGE
  • 5018 - CGM APP AND OS INCOMPATIBLE DUE TO UNSUPPORTED IS ON SMART DEVICE
  • 5019 - ADJUSTING CLOCK MESSAGE
  • 5021 - AVAILABLE STORAGE ON YOUR SMART DEVICE
  • 5030 - WIDGET
  • 5031 - ONLINE STORE
  • 5200 - SMART WATCH
  • Dexcom cloud consent settings cannot be changed in mylife App
  • Missing import of alert settings and graph height from Dexcom Cloud

Document generated by Confluence on 09.12.2024 11:18

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