Complaint documentation

For this complaint code, please obtain the following:

  • N/A
Sensor complaint documentation

For this complaint code, please obtain the following:

  • Sensor insertion area 
  • Sensor insertion date (if applicable) 
  • Sensor lot number 

Problem

Active bleeding or blood.

If off-label insertion site is indicated, remind the patient of the approved site(s) and that if placed in other areas, the Dexcom System may not function properly.  Document this education in the Discussion/Resolution section.

Questions to be asked

N/A

Questions to be documented

075.1 What treatment was used to stop the bleeding?
075.2 Did the blood go beyond the sensor pod/wearable?
075.3 How long did the bleeding last?

Actions

  1. Select the answer. If "other” is selected, document in open text field.
  2. Select the answer. If "other” is selected, document in open text field.
  3. Select the answer.

Advise the patient that they are inserting a needle into the body and bleeding may occur. However, patient should seek medical intervention in the likelihood of infection, permanent disfigurement, impairment of body functions, discomfort, or if patient feels that medical intervention is necessary.

Images

Reasons behind

N/A

Related issues

021 Skin Reaction

232 Pain or Discomfort

1502 Bruising

Issues with same labels

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