YDC Product Troubleshooting Guide : 225 - APP CRASH

Problem

Patient’s mylife App has crashed. It may display an alert on the screen.

Questions to be asked

N/A

Questions to be documented

225.1 Did the display give an alert?
225.2 Were you interacting with the app at the time of the crash?
225.3 Do you have your phone set to auto update apps?
225.4 Are the crashes affecting CGM alert/notifications?
225.5 Does the crash always happen when you try a specific action within the app?
225.5.1 What specific action?

Actions

1. Record answer.
2. Record answer.
3. Record answer.
4. Record answer. If yes, document another SR along with code 218.
5. Record answer.
a. Record answer.
Troubleshooting: Uninstall the app, restart the phone, reinstall the app

Images

Reasons behind