YDC Product Troubleshooting Guide : Dexcom cloud consent settings cannot be changed in mylife App

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Product	mylife App
System component	DX Mobile App
Dexcom TSG Version	TSG-000200 Rev. 007

Problem

The user reports that for mylife Assist, the Dexcom Cloud consent settings cannot be changed in the mylife App.

Note: this is not a complaint.

Questions to be asked

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Questions to be documented

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Actions

Advice the patient to log in to their Clarity account (https://clarity.dexcom.eu).
In Clarity, the patient should go to the account management section in the upper right corner. Click the name.
Click on "Manage consent".
Dexcom will display the configurable consent settings and the patient can adjust them.

Images


Access to "Manage consent" setting in Dexcom Clarity	Configurable consent settings

Reasons behind

The mylife App (version 1.8) does not offer to change the consent settings for the Dexcom Cloud (Share / Clarity) within the app. This feature has been deliberately ommitted when developing mylife Assist.

Related issues

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