YDC Product Troubleshooting Guide : 5018 - CGM APP AND OS INCOMPATIBLE DUE TO UNSUPPORTED IS ON SMART DEVICE

Created by Ingold, Damian (INDA1), last modified by Mahendran, Rakulan (MARA2) on 28.08.2024
Complaint documentation

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Sensor complaint documentation

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Product mylife App
System component DX Mobile App
Dexcom TSG Version TSG-339266 Rev. 002

Problem

mylife App has been suspended by Ypsomed/Sinovo due to a Smart Device OS change, causing an incompatibility.

Questions to be asked

N/A

Questions to be documented

5018.1 What is displayed on the screen when the app is opened?

5018.2 What is your device type? OS version?

Actions

  1. Record the answer
  2. Record the answer

Images

Reasons behind

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Related issues

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image2021-12-13_13-42-36.png (image/png)