Complaint documentation
For this complaint code, please obtain the following:
- N/A
Problem
Assistance with online store.
Questions to be asked
N/A
Questions to be documented
5031.1 Are you connected to the Internet connection?
5031.2 Do you need assistance with logging in/creating account/resetting password?
5031.3 Are you receiving an error message?
Actions
1. If no, advise PT needs to be connected to the internet to connect to online store.
2. Select one of the following:
1) Logging in
2) Creating account
3) Resetting password
4) Locked out – move to 227
5) Other
3. If yes, document message. Move to applicable complaint code, if necessary
Images
Reasons behind
Related issues
227 Clarity Access and Account
Issues with same labels
Content by label
There is no content with the specified labels