Complaint documentation
For this complaint code, please obtain the following:
- Data
Problem
Available storage on your Smart Device.
Questions to be asked
N/A
Questions to be documented
5021.1 Did the notification state the storage is full or almost full?
5021.2 Were you able to make available storage space on the device?
Actions
1. Record answer.
2. This appears when the smart device storage is at 20MB on G6 or 50MB on G7. The user cannot move past this screen until they free up memory on their smart device. The patient will not receive readings or alerts and may miss a low or high blood glucose value. The patient should rely on their Blood Glucose Meter.
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