YDC Product Troubleshooting Guide : 233 - PACKAGING, LABELING, OR SHIPMENT

Problem

Distributor/Partner has an issue with their Dexcom shipment.

Questions to be asked

N/A

Questions to be documented

233.1 Was the correct product received?
          If No:
          233.1.1 What product was expected?
          233.1.2 What product was received?
233.2 Was the correct shipping method used?
233.3 Was the correct address used?
233.4 Was there a labeling issue?
         If Yes:
         233.4.1 What was the labeling issue?
233.5 Was a component missing from the shipment?
         If Yes:
         233.5.1 Which component was missing?
233.6 Was the packaging damaged upon receipt.
         If Yes
         233.6.1 Describe the packaging damage.

Actions

1. If no, record the product expected and the product received and book the correct product with signature required and reference original SR. If missing return label, email one to patient. If yes, move to next question.
2. Record answer.
3. Record answer. If no, resend replacement with signature required.
4. Record answer and specify the issue in detail.
5. Record answer and specify which component was missing.
6. Record answer and specify the issue in detail.

Images

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