Complaint documentation
For this complaint code, please obtain the following:
- Data
- RGA (Return Goods Authorization)
Sensor complaint documentation
For this complaint code, please obtain the following:
- Sensor insertion area
- Sensor insertion date (if applicable)
- Sensor lot number
Problem
Display device does not respond when touched or button pressed
Questions to be asked
N/A
Questions to be documented
220.1 Is there difficulty with the touch screen or buttons?
220.1.1 If button, select the button that is causing the issue.
220.2 Is the display updating?
Actions
1. Record answer.
a. Record Answer.
2. Record Answer. If No - move to code 219
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