For this complaint code, please obtain the following:
- RGA (Return Goods Authorization)
For this complaint code, please obtain the following:
- Sensor insertion area
- Sensor insertion date (if applicable)
- Sensor lot number
Problem
Patient is experiencing a receiver power related issue. Examples include not being able to charge, not turning on, does not hold charge
Questions to be asked
N/A
Questions to be documented
223.1 Is the patient charging according to the IFU?
223.1.1 Does the patient see the animated battery icon or an orange LED (touchscreen) or a lightning bolt next to the battery fuel gauge (non-touchscreen)?
223.2 Did the receiver unexpectedly shut down?
223.3 Is the receiver turning on?
223.3.1 If yes, does the receiver only turn on when connected to charger?
223.4 Is the receiver able to hold a charge?
223.4.1 If yes, how long does the receiver last when charged?
223.4.2 If yes, does the battery indicator appropriately match the charge level?
223.4.3 If no, has receiver been unused for a period of time?
223.5 Does the patient observe any physical damage or water damage with the charging components/USB port?
Actions
1. Record answer.
a. Record answer.
2. If yes go to 111
3. Record answer.
a. Record answer.
4. Record answer.
a. Select from drop-down: Less than an hour, 1-24 hours, 1-3 days, 3-7 days, 7+ days.
b. Record answer.
c. Record answer.
5. Record answer. If yes, move to code 212.
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