YDC Product Troubleshooting Guide : 5030 - WIDGET

Problem

Assistance with widget.

Questions to be asked

N/A

Questions to be documented

5030.1 Is the main app running?
5030.2 Does your main App have EGV readings?
5030.3 Is the widget displaying the same information as the main app?

Actions

1. Select one of the following:
1) Yes – document
2) No – PT swipe killed app – instruct that the app needs to be running
3) No – app crashed – move to 225
2. Select one of the following:
4) Yes
5) No, Signal Loss - move to 215
6) No, Sensor Error- move to 042
7) No, Sensor Failure- move to 224
8) No Transmitter Failed - move to 230
9) No Pairing Failure - move to 113
10) Document yes or no

Images

Reasons behind