For this complaint code, please obtain the following:
- RGA (Return Goods Authorization)
For this complaint code, please obtain the following:
- Sensor insertion area
- Sensor insertion date (if applicable)
- Sensor lot number
Problem
After removing the adhesive backing, the sticky adhesive is not present. For G6 the patch is unable to stick to the body upon removal from the container.
G6/D1: Ensure BOTH liners have been removed
G7/D1+: Ensure screw cap has been removed.
Questions to be asked
N/A
Questions to be documented
046.1 Did the sensor initially adhere to the skin?
046.2 Was the sensor applied to a dry, clean area (free of water, lotion, sunscreen or oils)?
Actions
1. Select from drop-down: Yes, No, Unable/Unwilling to answer. If yes, move to 025 - POOR PATCH ADHESION
2. Select from drop-down: Yes, No, or Unable/Unwilling to Answer. If No, advise the patient that adhesion is optimal in a hairless location that is cleaned with alcohol and dry. If Yes or Unable/Unwilling to answer, request a picture from the patient with the patch adhesive facing up in a well-lit area. Prior to capturing the picture, advise to carefully handle the patch so it doesn’t fold on itself.
Images
Reasons behind
N/A
Related issues
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