YDC Product Troubleshooting Guide : 106- OVERHEATING OR SHOCKING DEVICE

Created by Schefer, Nina (SCNI6), last modified by Mahendran, Rakulan (MARA2) on 28.08.2024
Complaint documentation

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  • RGA (Return Goods Authorization)
Sensor complaint documentation

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Product mylife App
System component DX Receiver
Dexcom TSG Version TSG-339266 Rev. 002

Problem

Device is unusually hot to the touch, melting, or emitting smoke.

Questions to be asked

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Questions to be documented

106.1 Has the device been exposed to moisture or humidity, dropped or damaged?

106.2 Describe the issue and affected device?

106.3 Can you describe any activity associated? (i.e., after dropping it, not used for length of time)

106.4 What device is having the issue?

If receiver/charging components:

106.5 Was the receiver charging?

106.6 Are you using the Dexcom charging cable?

Actions

  1. If yes, advise the patient that user damage isn’t covered under the manufacturer’s
  2. Record answer.
  3. Record answer.
  4. Record answer.
  5. Record answer. – Yes or No
  6. If no, advise that they do so going forward then proceed with troubleshooting.

Images

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Reasons behind

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Related issues

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