- Ensure that the app is NOT “paused” in Digital Wellbeing & Parental Controls setting (if Focus Mode is used, the app needs to be on the list of apps allowed to run)
- Ensure that battery mode is set to “Optimised” or “High Performance” if this is an option that is shown (Settings -> Device Care -> Battery -> Power Mode -> Optimised / High Performance) and that Adaptive Power Saving is OFF
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