For this complaint code, please obtain the following:
- N/A
For this complaint code, please obtain the following:
- N/A
Problem
It is reported that the mylife App profile of a caregiver does not show any synchronised CGM data from the patient's mylife Cloud account.
Info: this is not a complaint.
Questions to be asked
N/A
Questions to be documented
N/A
Actions
Educate and inform the reporter that the caregiver should use the Dexcom Follow App to monitor a patient using the G6 system. The mylife App with a connected G6 uploads CGM data to the Dexcom Cloud / Dexcom Share. The patient (=sharer) must have Share running and the Follower must have accepted the patient's invitation to use Dexcom Follow.
Images
Reasons behind
The mylife App does not offer the caregiver case when using a connected Dexcom G6. There are no CGM data synchronised between a patient's mylife App and a caregiver's mylife App. The mylife App supports Dexcom Share / Dexcom Follow.
Related issues
N/A
Issues with same labels
There is no content with the specified labels