YDC Product Troubleshooting Guide : 125 - Warning „Temporary basal rate function completed“

Complaint documentation

For this complaint code, please obtain the following:

Pump SN
Logfile
Landscape Mode (Screenshot)

Product	CamAPS
System component	CamAPS_App

Problem

Pump displays: Warning „Temporary basal rate function completed"

This happens when the connection between the mylife YpsoPump and the mylife CamAPS FX app is lost and the pump can no longer receive commands from the app.
In this case, the last command received by the mylife YpsoPump from the app ends after 30 minutes, the pump switches to open loop and to the regular programmed basal rate profile.
The mylife YpsoPump signals this by informing the user about the end of the temporary basal rate (which runs in closed-loop). The user has to confirm the warning on the pump.
After 30 minutes of disconnection, the coloured frame on the app home screen changes from green to orange.
This warning is not an error. It occurs due to the lost connection between the pump and the app and provides information to the user.

Questions to be asked

Is the Home Screen of the CamAPS FX App Green (Auto mode 'On')
Initiate bolus calculator on the phone and see if pump connection is established

Questions to be documented

NOTE pump Serial Number
NOTE the Smart phone model and OS (type of phone in use can been confirmed on https://allowed-pumps.camdiab.com/)

Actions

N/A

Further options for bug fixes:

Error Codes

YPS001	MSG_UNKNOWN_ERROR	Internal error YPS001. Restart your smart device
YPS002	MSG_DB_IDX_WRONG_1	Internal error YPS002. Restart your smart device
YPS003	MSG_DB_IDX_WRONG_2	Internal error YPS003. Restart your smart device
YPS004	MSG_DB_IDX_WRONG_3	Internal error YPS004. Restart your smart device
YPS005	MSG_DB_IDX_WRONG_4	Internal error YPS005. Restart your smart device
YPS006	MSG_DP_IDX_WRONG_1	Internal error YPS006. Restart your smart device
YPS007	MSG_DP_IDX_WRONG_2	Internal error YPS007. Restart your smart device
YPS008	MSG_CMD_TOO_BIG_RATE	Internal error YPS008. Restart your smart device
YPS009	MSG_CMD_TOO_BIG_USER_ RATE	Internal error YPS009. Restart your smart device
YPS010	MSG_DB_SAME_OBJECT	Internal error YPS010. Restart your smart device
YPS011	MSG_CIR_CF_BEAN	Internal error YPS011. Restart your smart device
YPS012	MSG_DEL_PRO_CF_BEAN	Internal error YPS012. Restart your smart device
YPS013	MSG_DRW_HASH_CHECK_FAIL	Internal error YPS013. Restart your smart device
YPS014	MSG_API_HASH_CHECK_FAIL	Internal error YPS014. Restart your smart device
YPS015	MSG_API_ATB_UNKNOWN	Internal error YPS015. Restart your smart device
YPS016	MSG_API_CONNECT	Internal error YPS016. Restart your smart device
YPS017	MSG_API_DISCONNECT	Internal error YPS017. Restart your smart device
YPS018	MSG_API_NEXT_PUMP	Internal error YPS018. Restart your smart device
YPS019	MSG_API_GET_TIME	Internal error YPS019. Restart your smart device
YPS020	MSG_API_SYNC_TIME	Internal error YPS020. Restart your smart device
YPS021	MSG_API_SET_CIR_CF_CONFIG	Internal error YPS021. Restart your smart device
YPS022	MSG_API_GET_CIR_CF_CONFIG	Internal error YPS022. Restart your smart device
YPS023	MSG_API_GET_GLC_CF_CONFIG	Internal error YPS023. Restart your smart device
YPS024	MSG_API_GET_EXT_BLS	Internal error YPS024. Restart your smart device
YPS025	MSG_API_STOP_TEMP_BASAL	Internal error YPS025. Restart your smart device
YPS026	MSG_API_STOP_EXT_BOLUS	Internal error YPS026. Restart your smart device
YPS027	MSG_API_GET_SUSPEND	Internal error YPS027. Restart your smart device
YPS028	MSG_API_GET_BOLUS_CONFIG	Internal error YPS028. Restart your smart device
YPS029	MSG_API_SET_PUMP_MODE	Internal error YPS029. Restart your smart device
YPS030	MSG_API_START_STEP_BOLUS	Internal error YPS030. Restart your smart device
YPS031	MSG_API_TEMP_ZERO	Internal error YPS031. Restart your smart device
YPS032	MSG_API_GET_MAX_DATA	Internal error YPS032. Restart your smart device
YPS033	MSG_API_GET_ACT_INS	Internal error YPS033. Restart your smart device
YPS034	MSG_API_SET_ACT_INS	Internal error YPS034. Restart your smart device
YPS035	MSG_API_GET_PROG_BASAL	Internal error YPS035. Restart your smart device
YPS036	MSG_API_EXT_BOLUS_30MIN	Internal error YPS036. Restart your smart device
YPS037	MSG_API_SET_CARB_RECORD	Internal error YPS037. Restart your smart device
YPS038	MSG_API_SET_TIME_MARKER	Internal error YPS038. Restart your smart device
YPS039	MSG_API_DAILY_TOT_HISTORY	Internal error YPS039. Restart your smart device
YPS040	MSG_API_BOLUS_HISTORY	Internal error YPS040. Restart your smart device
YPS041	MSG_API_CARB_HISTORY	Internal error YPS041. Restart your smart device
YPS042	MSG_API_GET_MAX_DATA	Internal error YPS042. Restart your smart device
YPS043	MSG_API_PROF_PGS_DLOAD	Internal error YPS043. Restart your smart device
YPS044	MSG_API_DELIV_PROF_PGS	Internal error YPS044. Restart your smart device
YPS045	MSG_API_ALARM_DLOAD	Internal error YPS045. Restart your smart device
YPS046	MSG_API_REFIL_DLOAD	Internal error YPS046. Restart your smart device
YPS047	MSG_API_PRIME_DLOAD	Internal error YPS047. Restart your smart device
YPS048	MSG_API_CARB_HIST_DLOAD	Internal error YPS048. Restart your smart device
YPS049	MSG_API_TDD_HIST_DLOAD	Internal error YPS049. Restart your smart device
YPS050	MSG_API_BLS_HIST_DLOAD	Internal error YPS050. Restart your smart device
YPS051	MSG_CYCLE_BLUETOOTH	Internal error YPS051. Restart your smart device
YPS052	MSG_PUMP_NOT_PAIRED	“Unable to connect to your pump. If your pump …
YPS053	MSG_CRC_CALC	“Your pump is not paired. Turn off and on BT …
YPS054	MSG_CRC_CHECK	Internal error YPS054. Restart your smart device
YPS055	MSG_FACT_TO_PUMP_NOT_DEF	Internal error YPS055. Restart your smart device
YPS056	MSG_DB_CREATION_FAIL	Internal error YPS056. Restart your smart device
YPS057	MSG_DB_DELETE_FAIL	Internal error YPS057. Restart your smart device
YPS058	MSG_DB_INTEGRITY_FAIL	Internal error YPS058. Restart your smart device
YPS059	MSG_DB_CONTEXT_NULL	Internal error YPS059. Restart your smart device
YPS060	MSG_DB_OPEN_EXCEPTION	Internal error YPS060. Restart your smart device
YPS061	MSG_DB_DEL_EXCEPTION2	Internal error YPS061. Restart your smart device
YPS062	MSG_DB_DEL_EXCEPTION	Internal error YPS062. Restart your smart device
YPS063	MSG_DB_INS_FAILED	Internal error YPS063. Restart your smart device
YPS064	MSG_DB_INS_EXCEPTION	Internal error YPS064. Restart your smart device
YPS065	MSG_DB_EXT_EXC	Internal error YPS065. Restart your smart device
YPS066	MSG_DB_GET_EXCEPTION2	Internal error YPS066. Restart your smart device
YPS067	MSG_INCON_PARAM_DEL_PRO	Internal error YPS067. Restart your smart device
YPS068	MSG_API_DB_VAL	Internal error YPS068. Restart your smart device
YPS069	MSG_DB_GET_NULL	Internal error YPS069. Restart your smart device

Connection is established:

Yes → Close as service ticket in C4C

No → Then go to the Troubleshooting Guide '002P - Lost Connection to Pump'

Complaint to open for:

Ypsomed
Product: mylife CamAPS FX
Material number: 700021738

Complaint Coding:

F106: CamAPS App

A436: Pump Warning -Temp. basal rate completed

Important

N/A

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