For this complaint code, please obtain the following:
- YpsoPump SN and Version
- Smartphone Brand and Model (Complete Description)
For example → Samsung Galaxy S21 FE 5G Support - Ticket Number and Approximate Time of Issue
For example → MLS-2-Deutschland-20550813-4550, Time: 13:25
Problem
After updating mylife App from 1.7.5 (iOS) / 1.7.6 and 1.8.1 (Android) to version 2.0, the prior connection to an already paired and connected YpsoPump may randomly break.
Symptoms:
YpsoPump is visible in device manager screen.
YpsoPump is visible in smartphones bluetooth menu.
YpsoPump is listed as "not connected" in last values screen.
Pressing onto the sync button in last values screen does not help.
Actions
- Did you just update to mylife App version 2.0?
If yes:
Close mylife App using "Force-stop" (Android) or shut down the app (iOS). For Force-stop: long-press on the mylife App Icon on the home screen of the smartphone. Tap "Force-stop" on the pop-up.
Start mylife App again.
On the Last Values screen tap the "Manual import" button next to the YpsoPump. After 2 to 5 seconds, the connection to mylife YpsoPump will be re-established.
- If no:
- Use standard Bluetooth workarounds (turn off/on Bluetooth, unpair and re-pair YpsoPump, reboot smartphone...)
- Clear Bluetooth cache
| According to Complaint Process | |
|---|---|
| Complaint to open for: |
|
| Complaint Coding: | F107: Last values (App) A422: Connection loss w/ pump 1.5/1.5.1/1.5.2 |
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