Complaint documentation
For this complaint code, please obtain the following:
- Pump SN
- Logfile
- Landscape Mode (Screenshot)
Questions to be asked
- Is the user using a compatible smart phone
- Is the user using the most up to date version of the app
- Please ask the user to submit logs.
- Is there data displayed 7 days back if you scroll back on the graph?
Questions to be documented
- NOTE the pump SN
- NOTE CamAPS FX version; app version can be confirmed on portal https://allowed-pumps.camdiab.com/ (pump SN to identify user)
Actions
- Uninstall and re-install the CamAPS FX App
- Wait until data starts appearing; past data can only be viewed on Glooko or other diabetes data management portal
| TroubleShooting successful?: | Yes → Close as service ticket in C4C No → open Complaint |
|---|---|
| Complaint to open for: |
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| Addition: |
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| Complaint Coding: | F118: CamAPS App A528: Data Request not possible |
Images
Reasons behind
- The most likely cause is an unexpected large time change from the mobile phone mast
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