YDC Product Troubleshooting Guide : 5029 - INSTALLING APP

Complaint documentation

For this complaint code, please obtain the following:

  • N/A


Problem

Assistance with installing app

Questions to be asked

N/A

Questions to be documented

5029.1 Which app are you attempting to install?
5029.2 Was the app previously installed?
5029.3 Are you receiving an error message?
5029.4 Are you connected to the internet?

Actions

1. Record answer.
2. Record answer.
3. Record answer. Move to relevant complaint code if necessary.
4. Record answer. If no, provide instruction on connecting to internet. Temporary Process: Copy TSQ4 to Discussion Resolution and answer the question.

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