Complaint documentation
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Sensor complaint documentation
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Problem
This code is used when a case exists that is not valid, typically a duplicate or created in error.
Questions to be asked
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Questions to be documented
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Actions
PHRASE TO BE USED FOR DUPLICATE CASE:
- Updated with all the information from case -****** duplicate case set to inactive (Original case)
- Case set to inactive due to duplicate, see case-***** for (Input Problem Code & Description) (Duplicate Case)
- Use code 1503 and set ALL Required fields to NI/NA using the above phrase in Issue Description and push case through
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Reasons behind
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Related issues
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