Complaint documentation
For this complaint code, please obtain the following:
- YpsoPump SN and Version
- Smartphone Brand and Model (Complete Description)
For example → Samsung Galaxy S21 FE 5G Support - Ticket Number and Approximate Time of Issue
For example → MLS-2-Deutschland-20550813-4550, Time: 13:25
Problem
After opening the "bolus delivery" screen, the screen will refresh after about 2-5 seconds. This will delete all user input already done in this 2 seconds. see the Video → ScreenRefresh_Issue.mp4
This time may vary depending on the smartphone.
The import of a calculated bolus into "bolus delivery" screen is not affected.
Actions
- Whenever "bolus delivery" screen is opened, wait for the fields "Last volus" and "Insulin on board" to be filled.
- This may take 2 to 5 seconds, depending on your smartphone. see the Video → ScreenRefresh_Workaround.mp4
- After that, program the Bolus.
- The transferred bolus calculator results are not affected and must not be removed. → a critical note
| According to Complaint Process | |
|---|---|
| Complaint to open for: |
|
| Complaint Coding: | F120: Bolus delivery A337: UI elements not working |
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Attachments:
Screen_Recording_20220725-141230.mp4 (video/mp4)
Screen_Recording_20220725-141230.mp4 (video/mp4)
ScreenRefresh_Issue.mp4 (video/mp4)
ScreenRefresh_Workaround.mp4 (video/mp4)