YDC Product Troubleshooting Guide : General Connectivity Issues

User reports frequent connectivity issues:

Please try the following steps on the phone:

(Re-)Enable Location Accuracy

Swipe down from the top of the screen 

Touch and hold Location 

From “Location services”, select “Google Location Accuracy”

Turn Improve Location Accuracy on (if already set to “on” turn off & on again) 

Make sure location services remain “on” during the pairing process

(Re-)Enable Bluetooth Scanning  

Swipe down from the top of the screen 

Touch and hold Location  

Select Improve accuracy -> Wi-Fi scanning and Bluetooth scanning. 

Turn Wi-Fi scanning and Bluetooth scanning on (if already set to “on” turn off & on again)

Clear Bluetooth Data

Access the phone settings

Tap on "Apps"

Tap on the three vertical dots at the top right

Select "show system apps"

Select the Bluetooth app

Go to Storage > Clear data

After the above is done, go to the app and start the pairing process again.

General tips: 

Restart phone once per day 

Ensure that the phone has enough free storage space 

Remove no longer used Bluetooth devices (Dexcom TX or other) from the phone’s Bluetooth list 

Make sure to close other background apps apart from the Dexcom app if they are not needed.