YDC Product Troubleshooting Guide : CamAPS - Known Issues

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Changed app settings due to an app update.

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Why did this happen?

It can be assumed that the time on the phone and the "real time" on the internet/mobile phone are synchronised.

If the app detects a discrepancy here the data is reset for security reasons.

To ensure that the algorithm does not make any incorrect entries.

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still under investigation

• could be caused by another bluetooth device that is connected to the smartphone
• at the moment only Google Pixel devices (Pixel 4A, Pixel 6A, Pixel 7, Pixel 8) are known

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There is no Internet available in the application while the phone is browsing the Internet correctly.

The most likely reason is that the phone has not been restarted frequently for a while.

Is it possible to create a ...?

• pdf report
• Upload log file

If not, try the following workaround.

• "Force stop* the application
• Restart the phone
• Reinstall the application
• Reset the mobile network settings on the phone
• Restart the Internet on the client side, like the modem or router.
• (remember, the app need to connect to the internet to get the validation)

If you still have problems, create a complaint and ask 2nd Level for:

• set the expire date of the pump to the future

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No internet available during key exchange.

• Once the key exchange has taken place, the application waits 14 days before trying again (daily).
• After 28 days of unsuccessful attempts, the application will display the above message.

1. Must pass phone integrity check
2. "Force stop" the application when a "good" internet connection is available
3. The most important requirement is a good internet connection. It must be available, otherwise it will not work.
   
   1. Use a data request (Connection / Data request) or generate a PDF report (Statistics / Generate PDF report) to check if an internet connection is available. If you cannot make a data request or generate a PDF report, the Internet connection is either not available or not strong enough.
   2. If there is no Internet connection, try using mobile data only (switch off WLAN/WiFi) or switch off mobile data and try using WLAN/WiFi only.
   3. If only a WLAN connection is available, reboot the Internet router. Another option is to create a mobile hotspot with another smartphone and connect the CamAPS system smartphone to the Internet via the mobile hotspot.
4. Try several times over a longer time period (hours)
5. Delete all YpsoPump Bluetooth connections on the phone.
6. Reconnect Bluetooth to the phone.
7. Set the pump to stop mode and wait for the key exchange to complete..
   1. You can start the bolus screen to connect to your pump.
8. If the above does not work, uninstall and reinstall the CamAPS FX app.

Last point to check:
Set the YpsoPump into storage status and then put it back into operation. 

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This is because the App currently does not manage the time change of 15 or 45min resulting in calculations failure. 

The way to resolve this issue, until a fix is implemented in a future release, is to manually change the time on the phone to a time change which is a full or half-hour different.

Dexcom G6 / FSL3

• Your location settings may not be set correctly to allow the application to run in the background

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• still under investigation

The most likely cause is that the internal database of the CamAPS FX app is no longer readable after an app update.

• Reinstall the application

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Android energy management 

• Install CamAPS FX, but don’t open the app.
• Go to the phone Settings > Apps > CamAPS FX > Battery > Set to unrestricted.

Android OS 14 issue:

• Make sure you are on the latest mylife CamAPS FX version in Google PlayStore
• On the smart phone, turn off battery optimization (Settings -> Apps -> Show System Apps -> Bluetooth -> Battery -> Unrestricted)
• Check if mylife CamaPS FX battery optimization is “Unrestricted” (Settings -> Apps -> CamAPS FX -> Battery -> Unrestricted)
• Is Location on the smart device turned on (check device security or privacy settings)
• Has CamAPS app been given permission to access the location at installation with "Always allow" (Android 9: additionally check under “Biometrics and Security” the location permission and turn it on)
• If still not solved - Reinstall the app

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On the Android OS side, the sender can set the receipt confirmation; on the Apple IOS side, the recipient can trigger a read confirmation; in any case, it may happen that these messages are not covered by your mobile subscription and therefore incur extra costs.

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CamAPS cannot read the actual pump history (16-bit value)
When the pump history value reaches entry 65535

Exchange the pump

Fix Version: 1.4 (172)

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CamAPS cannot read the actual pump history (16-bit value)
When the pump history value reaches entry 65535

Exchange the pump

Fix Version: 1.4 (172)